Majority of respondents to an APQC study
say today’s leadership style is outdated
business world. They move fast, they’re accustomed to finishing first, and they
often wear blinders to avoid distractions and stay focused. And that may be a
problem because today’s CEOs face a wider and deeper set of challenges than
previous post that CEOs need to be better storytellers.
But it’s difficult to talk the talk if the talk is framed by a leadership style
that no longer fits the evolving organization. In fact, the need for a new kind
of leadership style that is more inclusive, flexible, innovative and open has
never been greater, and a recent study by the American Productivity and Quality
Center seems to confirm this. Among other things, the APQC study,
entitled The Leadership Deficit, reveals the need for a new type of leadership
style, and this new style includes a new approach to storytelling.
Fact: two-thirds of the S&P’s top 500 companies (excluding financial services) didn’t survive from 1988 to 2007.
|Figure 1: leadership development programs encourage outdated leadership style|
remember the infamous 2011 Gallup poll that
reported 70 per cent of American employees are disengaged from their work. It
seems clear that leaders can more effectively engage employees and give them
more “ownership” of their work by dispensing with the traditional model of
leadership (one tending to be closed and hierarchical) and replacing it with a
dynamic leadership style (one tending to be open and collaborative).
“While companies have developed new strategies for meeting those demands, many have yet to change their thinking about what constitutes effective leadership in this environment.” – Douglas Ready, Founder of ICEDR, The International Consortium for Executive Development Research.
APQC defines dynamic leadership as a
relatively flat, organizational structure designed around shared goals,
collaborative work processes and situation/knowledge or idea-based authority.
is closed-off. After all, what’s the incentive to change? Well, for starters,
an improved bottom line. The more they engage in open, two-way dialogue with
their employees (and customers), the more likely they are to gain “street
level” insights and valuable competitive intelligence they would otherwise
miss. This lack of peripheral vision may help explain why CEOs are so poor at
effective strategic planning and change management, two critical leadership
skills that require amassing and absorbing multiple perspectives and
“Too many CEOs have allowed the strategic vision to be nothing more than slogans on a piece of paper rather than guidance informing all key decisions.”– Joel Trammell, CEO, Khorus Software
leadership skills gaps in other leadership areas as well, including knowledge
sharing, listening skills and emotional intelligence. In fact, the only
leadership skill that wasn’t lacking, according to the study, was
hard to draw the conclusion that many of today’s supposedly forward-thinking
CEOs are actually far behind the curve instead of ahead of it. And perhaps the
most troubling aspect, according to the APQC survey is that their managers and
employees know it and must deal with it. Many leadership surveys have been
conducted that show leaders put plenty of focus on cost and the bottom line.
What seems to get short shrift is big picture thinking that goes beyond the
“One of the most counterproductive rules in
business is to distribute information on the basis of “need to
know.” – Sirota,
Mischkind & Meltzer, Harvard Management
Update, Vol. 11, No. 1, Jan. 2006
What can CEOs do to change the script?
convince CEOs to chuck their traditional playbook for a more dynamic one?
Probably not. Successful executives are notoriously hesitant to change their
behaviors because they often connect those same behaviors to their success
(cause and effect), says executive development coach Dan McCarthy.
“Sometimes they are right, sometimes they are successful in spite of some
ineffective behaviors, and sometimes new challenges require a different set of
skills and behaviors,” McCarthy says.
obstacles to making a leadership style change is time, and “time-saving”
technology like smartphones and computers may be creating a bigger problem than
they solve. “Most CEOs today admit, in private at least, feeling overwhelmed by
their own to-do lists,” says economist Noreena Hertz in the Wall Street Journal. “Email overload is a widespread problem, stress
levels are reaching new heights, the ‘urgent’ crowds out the ‘important’.”
CEOs learn to delegate the urgent and focus on the (strategically) important,
which includes the CEO’s most overlooked task: telling the right story. Forbes magazine says that 65% of organizations have
an agreed-upon corporate strategy, but only 14% of employees understand
the strategy. Could weak storytelling be the culprit? A few years ago, McKinsey
& Company told the story of a bank that couldn’t get its change story right
and paid a huge price – until they took the time to craft a story that
explained the why, not just the what. That story, and the leadership lessons behind it, was the subject of a previous post.